Getting Started with Engagement Tools

Getting Started with Engagement Tools

Find out how Sprout’s sophisticated engagement features will empower you to build lasting relationships with your audience at the speed of Social.

About this course

This course is an introduction to the key capabilities in Sprout’s Engagement suite.

You’ll be introduced to Sprout’s Smart Inbox, where you can efficiently manage and prioritize incoming messages across social networks. You’ll learn how features like the Filters Right Bar, Saved Inbox Views and Collision Detection ensure that you are responding effectively to the highest priority messages.

We’ll show you how to uncover the conversations that matter the most for your business by using Sprout’s powerful Brand Keywords feature.

You’ll also discover how to categorize and track your messages by using tags in Sprout. Tracking tagged messages can help you better understand the performance of your inbound or outbound messages.

Learning Path18 min

  • Getting Started with Engagement Tools
  • Getting Started with Engagement Tools 2 min
  • Introducing the Smart Inbox 3 min
  • Smart Inbox Deep Dive 5 min
  • Brand Keywords 3 min
  • Tagging Inbound Messages 4 min
  • Take Action!
  • Course Completion Survey

About this course

This course is an introduction to the key capabilities in Sprout’s Engagement suite.

You’ll be introduced to Sprout’s Smart Inbox, where you can efficiently manage and prioritize incoming messages across social networks. You’ll learn how features like the Filters Right Bar, Saved Inbox Views and Collision Detection ensure that you are responding effectively to the highest priority messages.

We’ll show you how to uncover the conversations that matter the most for your business by using Sprout’s powerful Brand Keywords feature.

You’ll also discover how to categorize and track your messages by using tags in Sprout. Tracking tagged messages can help you better understand the performance of your inbound or outbound messages.

Learning Path18 min

  • Getting Started with Engagement Tools
  • Getting Started with Engagement Tools 2 min
  • Introducing the Smart Inbox 3 min
  • Smart Inbox Deep Dive 5 min
  • Brand Keywords 3 min
  • Tagging Inbound Messages 4 min
  • Take Action!
  • Course Completion Survey
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