Streamlining Customer Care

Optimize your customer care efforts by reducing response time and making sure your most important messages never slip through the cracks.

About this training

This course is built for customer care professionals who are looking to effectively manage a volume of incoming messages at the pace audiences currently demand.

The Smart Inbox lessons will help you efficiently manage and prioritize your incoming messages across social networks. You’ll learn how features like Right Bar filtering, Saved Inbox Views and Saved Replies ensure that you’re responding effectively to the highest priority messages.

You’ll learn how to detect customer care crisis moments before they happen with Automated Rules so that you and your team are always ready to respond during unpredictable spikes in social activity.

The Chatbots video will show you how easy it is to automatically triage incoming messages to reduce your manual workload and to free up coverage when you need it most.

If you lead a customer care team, the Inbox Team Report lesson will explain how to get visibility into your team’s performance, to help you spot opportunities for improvement and monitor the quality of service your team is delivering.

Learning Path40 min

  • Streamlining Customer Care
  • Introducing the Smart Inbox 3 min
  • Smart Inbox Deep Dive 5 min
  • Inbox Rules 3 min
  • Chatbots 5 min
  • Inbox Team Report 5 min
  • Brand Keywords 3 min
  • Tagging Inbound Messages 4 min
  • Tasks 5 min
  • Saved Replies 3 min
  • Take Action!
  • Course Completion Survey

About this training

This course is built for customer care professionals who are looking to effectively manage a volume of incoming messages at the pace audiences currently demand.

The Smart Inbox lessons will help you efficiently manage and prioritize your incoming messages across social networks. You’ll learn how features like Right Bar filtering, Saved Inbox Views and Saved Replies ensure that you’re responding effectively to the highest priority messages.

You’ll learn how to detect customer care crisis moments before they happen with Automated Rules so that you and your team are always ready to respond during unpredictable spikes in social activity.

The Chatbots video will show you how easy it is to automatically triage incoming messages to reduce your manual workload and to free up coverage when you need it most.

If you lead a customer care team, the Inbox Team Report lesson will explain how to get visibility into your team’s performance, to help you spot opportunities for improvement and monitor the quality of service your team is delivering.

Learning Path40 min

  • Streamlining Customer Care
  • Introducing the Smart Inbox 3 min
  • Smart Inbox Deep Dive 5 min
  • Inbox Rules 3 min
  • Chatbots 5 min
  • Inbox Team Report 5 min
  • Brand Keywords 3 min
  • Tagging Inbound Messages 4 min
  • Tasks 5 min
  • Saved Replies 3 min
  • Take Action!
  • Course Completion Survey
Send us feedback